Terms and Conditions

1. Contract

The booking conditions and booking form will constitute the contract between Safari Sun Limited (herein after referred to as SSL), ATOL No. 9629 and all those listed on the booking form on whose behalf the party leader is acting. When you make your booking you must complete a booking form. In signing the booking form you warrant that you have the authority to accept and are accepting on behalf of all your party, the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English Law and both parties agree to submit it to the jurisdiction of the English Courts at all times.

SSL is a booking agent and does not own or manage any aircraft, ships, vehicles or other transportation, hotels or other forms of accommodation, restaurants, catering services or other services used on any given holiday. Information and descriptions given about all products are based on enquiries made by SSL and are believed to be accurate and true and as such SSL makes no warranty or representation in respect thereof. SSLshall not be liable for any inconvenience, loss or damage caused by any failure, in whole or part, for whatever reason, of these services unless due to the proven negligence of SSL.

SSL reserves the right to refuse any booking without disclosing its reason for doing so.

2. Payment Terms

When making your booking, you must pay the full cost of your flights and a deposit of 25% (30% for Tanzania) of your total holiday cost. The balance of the price of your travel arrangements should be received by us at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time we have the right to cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. We do reserve the right to amend our prices at any time prior to you booking your holiday. For bookings made less than 10 weeks prior to travel both the cost of the flights and the full holiday costs are to be paid order for the booking to be confirmed.

Credit Card payments will be subject to a surcharge equivalent to the amount charged to SSL by the credit card clearing house.

3. Exchange Rates

Prices quoted are subject to currency fluctuations.

4. Surchages

The price of your holiday will not be subjected to any surcharges except for those resulting from increases in dues, government action, currency exchange rates, fuel price increases, an increase in air fares, taxes or fees chargeable for services such as landing taxes at airports and force majeure.

5. Cancellation (By You)

Should you choose to cancel your booking then intimation must be made to us in writing and the cancellation will be effective from the date of receipt. The cancellation charges are as follows:

  • Cancellation more than 12 weeks pre-travel – Deposit forfeited
  • Cancellation 12 to 8 weeks pre-travel – 50% of cost of holiday forfeited
  • Cancellation 8 weeks pre-travel – 100% of cost of holiday forfeited

We regret that no refund can be made until all travel documentation has been returned to us. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

6. Cancellation (By Us)

We reserve the right in any circumstances to cancel your travel arrangements. However we will not cancel your travel arrangements less than ten weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.

7. Amendments (By You)

Should you choose to amend your booking at any time we will endeavour to be of assistance. Such a request to amend must be made in writing by the person who signed the booking form and must be received at our offices at least six weeks prior to departure. If we are able to accept the change, an amendment fee of £200 per passenger plus any additional charges that may be applicable, will be charged. Major amendments such as changing the dates of travel or number of passengers travelling will be treated as a cancellation and re-booking. If said amendment involves a reduction or cancellation of a portion of your travel arrangements, this could also incur applicable cancellation and handling fees in addition to the amendment fee. Amendments requested within six weeks of departure may be treated as a cancellation and charges will be applied as per paragraph 5 above.

8. Amendments (By Us)

As arrangements are made many months in advance, we have to reserve the right to make changes to your holiday both before and after you have booked your holiday. Any such changes are likely to be minor and we will advise you at the earliest possible moment.

9. Changes To Schedules

In circumstances outside the control of SSL, its agents or suppliers, SSL will not accept responsibility for the limitation or withdrawal of facilities, with or without notice and for whatever reason. The use by SSL of transport, accommodation or other facilities in connection with a client’s holiday is subject to the terms and conditions of the operators or owners of such transport, accommodation or other facilities, for whom SSL act solely as an agent.

10. Insurance

It is a condition of booking your holiday that you take out suitable insurance cover at the time of making your reservation and that the details of your insurance cover are stated on the Safari Sun Booking Form. Your insurance must include cover for cancellation or curtailment of your holiday as well as the cost of repatriation in the event of accident or illness. It is your responsibility to arrange suitable and adequate travel insurance to cover all flights and all aspects and activities of your holiday (please be advised that some travel insurances only cover the delay and/or cancellation of the departure and return legs of your flights from your point of origin). We therefore recommend that you obtain adequate travel insurance to cover all flights associated with your holiday travel, both domestic and other international).

11. Passport & Visa

Please check your passport at the time of booking. All passports must be valid for a period of six months after your date of return to the United Kingdom. Visas may be required for some of the destinations offered. Please note that compliance with the regulations relating to passports/visas is your own responsibility and the onus is on the traveller to ascertain whether a visa is required and to make the necessary application to the Embassy or Consulate of the country concerned. Those who are not British Subjects should contact the appropriate Embassy for verification of the requirements.

12. Force Majeure

We regret we cannot accept responsibility for and shall not be held liable in respect of loss or damage or changes caused by “force majeure”. This covers events such as strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, government action, natural disasters, fire, adverse weather conditions, technical problems to transport, aircraft grounding, closure of airports or ports or similar events beyond our control. For the avoidance of doubt, in the event of any travel delays, either prior to your flight departure or otherwise, Safari Sun will not be held responsible for any extra costs you may have incurred, e.g. hotel bills, meals, refreshments, telephone bills, etc. This is irrespective of whether the problems causing the delay were foreseen or unforeseen. Also, no credit or refund can be given for any unused services (e.g. transfers, hotel accommodation, excursions) which may have been included in the holiday price, or any lost, mislaid or destroyed travel documents.

13. Fauna & Flora

Clients are advised to abide by the professional guidance and briefing given by the guides, camps, lodges, properties, aviation companies or other entities with whom they are staying, travelling or being hosted in respect to all Fauna and Flora (animals and plants). SSL or its agents do not accept responsibility for any injury, loss or damage which may be caused by Fauna and Flora.

14. Scheduled Airlines

Air transportation is by scheduled services. We reserve the right to substitute alternative airlines or aircraft types. Such alterations do not constitute a significant change to your holiday arrangements and you will not therefore be entitled to cancel or change your holiday, as a result. We regret we cannot accept liability for any delay to your flight whether the delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or governments, the re-scheduling of flights times by the airline, mechanical breakdown, strike or industrial action or any other such reason. In such circumstances, you may be able to make a claim on your insurance policy.

15. Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our opinion, or that of any accommodation owner or manager, airline pilot, or other person in authority, to cause distress, danger, damage or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel, or are likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the holiday will cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

16. Baggage Allowance

Baggage allowance will be shown on your flight tickets and if this is exceeded the airline may levy excess baggage charges.

17. Conditions Of Carriage

When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage of that carrier from our offices. Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, an infant must be under two years of age on the date of the return flight.

18. Health

Clients must to consult their doctors and/or obtain other professional advice regarding immunizations, vaccinations and other medical requirements and precautions that are to be administered prior to and whilst travelling.

19. Financial Security

Your holiday contract is with Safari Sun Limited, a company registered in England and Wales, company number: 4002203. The air holidays and flights in are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority, No. 9629. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked with us and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 9629, a bond held by IPP. Please note that if your booking is in respect of accommodation only, then no such financial protection exists. For further information, please visit the ATOLwebsite.

Your Financial Protection

When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

20. Data Protection Statement

Please be assured that we have measures in place to protect any personal booking information that you have given us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.

Please note that if you travel outside of the European Economic Area, controls on data protection may not be as strong as the legal requirements in the United Kingdom. Any sensitive information such as details of any disabilities or dietary/religious requirements will only be passed on to persons or companies responsible for your travel arrangements. If we are unable to pass this information to relevant suppliers, whether in the EEAor not, we will not be able to implement your booking request. In making this booking, you consent to this information being passed on to the relevant persons.